Consumer Information and Client Rights
At Green Oaks Home Health Care LLC, we are dedicated to providing compassionate care at home, treating every client with respect, fairness, and dignity. We believe in open communication, transparency, and the full protection of your privacy and personal rights.
Your Rights as a Consumer
1. Receive care in a safe, respectful, and professional environment.
2. Be treated with dignity, courtesy, and privacy at all times.
3. Participate in planning your care and to refuse or request changes to your services.
4. Receive a clear explanation of services, schedules, and costs before care begins.
5. Be informed of the names and qualifications of caregivers providing services.
6. Request replacement of a caregiver if you are dissatisfied with performance or compatibility.
7. Receive care without discrimination based on age, race, color, religion, sex, national origin, disability, or source of payment.
8. Have your personal information kept confidential in accordance with state and federal privacy laws.
9. Be informed of how to file a complaint or grievance without fear of reprisal.
10. Expect courteous and timely communication from our staff.
Your Responsibilities
To help us provide the best possible home health care, clients or their representatives are asked to:
• Provide accurate health and service information.
• Notify Green Oaks of any changes in condition, address, or emergency contacts.
• Treat caregivers with courtesy and respect.
• Provide a safe environment for care delivery.
• Notify Green Oaks in advance if services need to be canceled or rescheduled.
Privacy, HIPAA, and Non-Discrimination Policies
Privacy Commitment
Green Oaks Home Health Care LLC is committed to protecting the privacy of all client and employee information. We follow strict confidentiality practices and ensure that all records, communications, and identifying details are securely maintained. Client information is used only for purposes related to care delivery and is never shared without written consent except as required by law.
HIPAA Compliance
Green Oaks fully complies with the Health Insurance Portability and Accountability Act (HIPAA). We safeguard all health and personal data through secure systems, staff training, and restricted access. All caregivers and administrative personnel are trained in HIPAA standards and understand their responsibility to protect the confidentiality of every client’s information.
Non-Discrimination Policy
Green Oaks Home Health Care complies with all applicable federal and state civil rights law and is committed to providing services and employment in a fair and inclusive environment. The agency prohibits discrimination based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, age, disability, marital status, veteran status, socioeconomic background, or any other protected status.
Green Oaks is an Equal Employment Opportunity employer and ensures equal access to care and employment opportunities. Reasonable accommodations are provided for individuals with disabilities, and language services are available for those with limited English proficiency.
Harassment and retaliation are strictly prohibited. Complaints can be filed with Green Oaks Home Health Care or the appropriate state agencies. This policy is shared with clients and staff and is included in official documents and postings. For discrimination complaints, you may contact:
Pennsylvania Human Relations Commission
110 North 8th Street, Suite 501
Philadelphia, PA 19107
Phone: (717) 787-4410
Pennsylvania Department of Health
Room 526, Health and Welfare Building
625 Forster Street
Harrisburg, PA 17120
Phone: (717) 787-1816
TTY: (717) 783-6514
Office of Equal Opportunity
Pennsylvania Department of Health
Room 225, Health and Welfare Building
625 Forster Street
Harrisburg, PA 17120
Phone: (717) 787-1127
TTY: (800) 654-5984
PA Department of Health – Home Care Complaint Hot Line: 1-866-826-3644
Allegheny County AAA – Ombudsman Program: (412) 350-5791
